In the event You receive a
damaged / defective product or a product that does not comply with the
specifications as per your original order, You are required to get in touch
with the customer service team through any of the below mentioned channels –
Call +91 9828055131
Email us at –email@example.com
Upon receiving Your complaint,
Classes shall verify the authenticity and the nature of
the complaint and if Ravi
Sonkhiya Classes is convinced that the complaint is genuine, Ravi Sonkhiya Classes
will inform the relevant Provider of such complaint and request for a
replacement. However, in the event of frivolous and baseless complaints
regarding the quality and content of the products, Ravi Sonkhiya Classes
reserves the right to take necessary legal actions against You and You will be
solely liable for all costs incurred by Ravi Sonkhiya Classes
in this regard. You expressly acknowledge that the Provider selling the
defective product/ service will be solely responsible to You for any claims
that You may have in relation to such defective product/ service and RAVI
SONKHIYA CLASSES shall not in any manner be held liable for the same.
Before accepting shipment of
any product, kindly ensure that the product’s packaging is not damaged or
tampered. If You observe that the package is damaged or tampered, request You
to refuse to accept delivery and inform RAVI SONKHIYA CLASSES at the earliest.
The return process of the product may be restricted by RAVI SONKHIYA CLASSES depending
on the nature and category of the product.
In order to return any
products sold through the Website, You are required to comply with the below
mentioned conditions, viz:
Please notify RAVI SONKHIYA
CLASSES of receipt of a damaged/ defective product/service within 48-hours of
delivery to You. If You are unable to do so within 48-hours, RAVI SONKHIYA
CLASSES shall not be held liable for the failure to replace the order –
Products/Services should be
You will be required to
dispatch the product using a reputed courier in your respective area within one
(1) day from receipt of such notice.
Products should be returned in
their original packaging along with the original price tags, labels, barcodes,
user manual, warranty card and invoices etc.
It is advised that the return
packets should be strongly and adequately packaged so that there is no further
damage of products during transit.
The returned products are
subject to verification and checks by RAVI SONKHIYA CLASSES in order to
determine the legitimacy of the complaint/ return.